June 17, 2024

Health and Wellness Specialist – United States of America

Background of the IRC:

Founded in 1933 at the request of Albert Einstein, the IRC provides life-saving care and life-changing assistance to refugees forced to flee war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives after disaster. Through 26 regional offices in cities across the United States, the IRC helps refugees resettle and become self-sufficient. Our programs are designed to ensure that refugees succeed in America — whether it’s ensuring that children are enrolled in school, that adults become self-sufficient through employment or starting a business, or that families receive the acute medical care they need to recover from trauma or illness. The IRC helps those in need to rebuild their lives and regain control of their future in their new home community.


The Health and Wellbeing Specialist plays a vital role in co-ordinating the provision of health care for newly established refugees. The HWS works directly with State and County health professionals as well as clinicians to ensure that high quality preventive, curative and behavioral health care is provided in a culturally sensitive manner. The HWS guides, prepares and empowers fledgling refugees to live healthy and productive lives in their new environment. The HWS is responsible for managing and documenting service delivery, providing client intakes, assessments and referrals, making appointments with clinicians, and managing critical care case services.



  • Assist in providing comprehensive and essential services to IRC clients who are enrolling or enrolled in Refugee Medical services, Behavioral Health services and Refugee Health screening.
  • Support the timely provision and coordination of medical, dental and mental health services, particularly for clients with serious health conditions.
  • Assist clients in selecting a primary care physician (PCP) and assist in scheduling initial appointments once the selection is made, ensuring that each client can schedule their own appointments independently.
  • Assist clients in resolving barriers to accessing medical and mental health services, including transportation, language access, and financial barriers.
  • Oversee medical schedule coordination by working with clinical staff at medical facilities and volunteer pool to ensure refugee health screening is scheduled and coordinated with direct service staff and to resolve any issues that arise.
  • Assist clients in resolving any issues that arise regarding billing for medical services and coordination between Medicaid or other insurance plan and health providers.
  • Ensure that any urgent medication needs are resolved and that clients know how to fill and refill prescriptions at an accessible pharmacy.
  • Ensure compliance with both case file management and reporting requirements. This includes regular and timely maintenance of hard copy and/or electronic files according to donor funding needs. Participate in all program meetings, staff development activities, and other duties as assigned.
  • Adhere to all agency policies, procedures and protocols, emphasizing client confidentiality.
  • Other duties as assigned


  • Contribute to policy and process development, identify ways to improve programs and provide feedback.
  • Claims processing and administration with insurance companies.
  • Attend organization meetings.
  • Case note/document client services in various databases.
  • Sending bus orders to medical appointments with clients.
  • Other duties as assigned.


  • Educational background in social work, public health, or health promotion
  • Relevant or related job experience of at least 1 year
  • Strong communication skills, including the ability to distill and present complex information in a concise, accessible manner.
  • Demonstrated ability to interact successfully with individuals from diverse cultural backgrounds
  • Ability to be flexible and adaptable with strong problem solving skills.
  • Strong attention to detail.
  • Fluency in English; written and spoken.
  • Clean driving record, valid driver’s license, and access to an insured personal vehicle OR familiarity and comfort with using the local public transportation system.

Work Environment

  • A combination of a standard office environment and ‘field’ time within the service delivery area to fulfill the above responsibilities.
  • Weekend and/or evening work may be required from time to time.

Compensation: Salary ranges posted apply to candidates located in the US. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated to work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusion: The IRC is committed to building a diverse organization and an atmosphere of inclusion. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and we value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that reasonable accommodations are made for persons with disabilities to participate in the application or interview process, to perform essential job functions, and to receive other employment benefits and privileges. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive benefits package. In the US, these include: 10 sick days, 10 US vacation days, 20-25 paid vacation days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuting expenses, 403b paid vacation days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for health care, child care, and commuting expenses, 403b retirement savings plans with up to 4.5% contribution, immediate vested BC base with up to 4.5% (vested BC) with up to 4.5%. & life insurance, and an Employee Assistance Program available to our staff and their families to support counseling and care in times of crisis and mental health difficulties.

How to apply

Please apply on our website:

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