June 17, 2024

Passenger On Board Las Vegas Delta Flight Describes People Needing Oxygen Tanks

  • A passenger on board the overheated Delta Air Lines flight DL555 from Las Vegas to Atlanta spoke to Insider.
  • She said it was the worst travel day of her life.
  • As she and others sat on the hot plane for hours, multiple passengers and a flight attendant required medical attention.

After a long weekend of work in Las Vegas, April Love She had planned to get off her return Delta Air Lines flight from Las Vegas to Atlanta, but her day came down to what she said was the worst travel experience of her life.

Love, a CEO and publicist who works in the entertainment industry, was on Delta flight DL555 – a flight that never took off and left four passengers needing oxygen tanks due to excessive heat, Love said.

On the plane, fans weren’t working amid a heat wave, Love told Insider, and the plane sat on the runway for hours sweltering in heat, until passengers were let off.

Delta Air Lines did not immediately return Insider’s request for comment. In a previous statement, the airline issued an apology to customers, said it was investigating the incident, and confirmed that first responders were needed on the flight.

Passengers sat in triple digit temperatures for hours without working fans

“It was the worst travel experience in life, and really dangerous,” Love told Insider. On Monday, the temperature in Las Vegas rose as high as 116 Fahrenheit, or about 46 Celsius, in the afternoon, when the flight was scheduled to take off.

Before boarding, the passengers dealt with an hour delay because the airline first had to find an extra crew member to take off, Love told Insider.

On board, Love told Insider that passengers sat for hours in the heat with no ventilation or refreshments.

“At the two-hour mark, we hadn’t gotten any water,” Love told Insider. “It was very uncomfortable, I was sweating and the fans weren’t working.”

Passengers were told the plane was waiting its turn to use the runway, according to Love and his Fox Business producer on the fly.

But during the nearly four-hour wait, one passenger passed out, one threw up, and several people needed oxygen tanks because of the heat, Love said.

“The pilot announced that we have ‘some medical emergencies that we need to address,'” Love told Insider. “And when we returned to the gate, they wouldn’t let us off until after they let the EMTs on.”

Officials at Harry Reid International Airport did not immediately return Insider’s request for comment to confirm the number of passengers who required medical attention.

24 hours of travel day without leaving Las Vegas

Love, who is diabetic, said she tried to walk to cooler parts of the plane as she struggled to get trapped in the hot plane.

On Friday, the Department of Transport announced that they were investigating what went wrong on the flight, according to CNN.

The DOT did not immediately return Insider’s request for comment.

Eventually, after a flight attendant was taken off the plane on a whirlwind, according to Love, they were back to square one with too few flight attendants, and the flight was canceled. Passengers from the plane, including the elderly and children, were offered hotel vouchers from Delta.

But there were no rooms available at the hotels, Love told Insider.

She ended up paying for her own hotel, slept a few hours, and returned to Harry Reid International Airport early the next morning for a new flight to Atlanta, ending a 24-hour travel day – where she didn’t even leave Las Vegas.

As of Friday, Delta has offered Love 20,000 miles and an emailed apology. Back in Atlanta, she has gone to the doctor after feeling under the weather all week due to her travel experience.

“It’s not just an email, I need someone in front of a mic,” Love said. “You put our lives in danger.”

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